Business Voice PABX & VoIP

Get your business online with Polyfone Voice and VoIP Services

Polyfone offers creative solutions as a leading wireless ISP in Australia. We have made some major investments to our business operations by adapting to use PABX/VoIP.

We chose to make this change not only in the best interests of our customers, but also as an innovative choice to avoid the disruptions of older systems including PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) as they use dated copper phone lines which are currently being removed from the ground. Additionally, the old systems (PSTN/ISDN) can be erratic in their processes and would create unforeseen failures causing disruption to your phone lines.

Why does my business need to upgrade our voice and PABX to the NBN?

Polyfone’s new telephone connection choice using VoIP (Voice Over Internet Protocol) solves all of the previous problems with older systems including failure in telephone lines and having unplanned disruptions in your systems.

With this change to VoIP, the Polyfone team has significantly reduced the risk of having internet or phone failures in your business operations and therefore our valued customers are always connected. Previously, when using older systems, if the internet had a failure so did the phone lines. This causes an enormous amount of disruption for any business owner and makes it difficult to have strong and secure communication to your customers and business partners.

Furthermore, if the internet wasn’t failing, the quality of communication would be suffering. Poor call quality from outdated systems including older style PSTN/ISDN networks caused a variety of defects from bad latency, jittering sounds, router misconfiguration, switching errors in your local area network (LAN), no QoS (Quality of Service) to internet and subsequent phone dropouts to name a few problems.

Polyfone Voip Business Voice Solutions

The Polyfone Voice Solution

Luckily, Polyfone has found an innovative solution to combat these problems with older systems by providing our business customers with PABX/VoIP as a communication system to keep you always connected to your customers. With VoIP systems, our Polyfone team has one only place to check that holds the supply, monitor and management functions of this system for your business. These problems have now been resolved with Polyfone’s PABX/VoIP systems. The communication quality is pristine and strong for an easy and secure connection to enjoy.

The reasons for the phone and internet failures from the older systems are difficult to uncover. From a financial standpoint, it gets expensive to find the problem and then fix the problem with older systems. In addition, business and local economies can suffer from the communication downtime including disruptions in phone and internet connections. The wait time for repairs is excessive and the cost puts strains on small and start-up businesses.

This helps to improve testing processes, monitoring the system and knowing exactly where to look should an unlikely problem arise. In addition, the VoIP manages our sip trunks, hosting the PABX, Internet and more – leaving us with endless opportunity to focus on our customers as a leading wireless ISP instead of repairing dated technology.

Should a problem arise, instead of having to phone an internet provider, PABX supplier and others wasting time, energy and money, customers have one number to call: the Polyfone team. With direct access to the PABX/VoIP system, we can uncover and find a solution to our customer’s problem in our business office – instead of wasting your valuable time and money maintaining older systems we can now get you connected faster using a modern system to keep you connected in the future.

Due to the end of copper lines, all businesses will require a new PBX and new IP ready phones.

The purchase of these can cost thousands depending on how many phones are needed, the type of PBX purchased, not to mention the setup costs!

Polyfone can help ease the pain by supplying their own Hosted PBX, as well as great wholesale pricing on new IP ready phones.

Some of the benefits of utilizing Polyfone for your VoIP are as follows:

  • Supply and hosting of a PBX. This will take the costs associated with owning and operating your own PBX down to $0.
  • Polyfone will keep the PBX fully maintained, the result, $0 in maintenance fees!
  • You will have full control of any moves, add’s and changes (MAC’s) at no extra cost via your own portal. *See attached MAC’s list.
  • You will not be paying a third party to make MAC’s on your behalf, again, saving more $.
  • As the PABX isn’t hosted at your site, you’ll be saving on the electricity costs usually associated with running a PABX
  • Bad weather? Worried about a storm causing major power surges resulting in a dead PBX? (yes, this happens!) As we take full responsibility of the PBX, any problems, we’ll fix it at zero cost to you.

And here’s the clincher, if Polyfone supplies your internet too and you’re experiencing phone and/or internet problems, you know who to call. In other words, you’ve got one bum to kick and that sure saves precious time. Rather than being given the runaround by multiple providers all blaming each other.

Polyfone Business Internet

Office Locations:

Head Office: Unit 49, 28 Burnside Road, Yatala, QLD. 4207
Sunshine Coast: Regatta 1 – 16/2 Innovation Parkway, Birtinya, QLD. 4575
Melbourne Office: 50 Lynch Street, Hawthorn, VIC. 3122
Sydney Office: Suite 12.01, Level 12, 54 Miller Street, North Sydney, NSW. 2060


1300 767 125